Return And Exchange
Do I have to pay for shipping?
We offer free shipping across India for all prepaid orders over INR 1000. If youre order value is less that INR 1000, an INR 50 delivery charge will apply. For cash on delivery orders, a nominal convenience fee of INR 50 will be added during checkout. This convenience fee is non-refundable. If your order is below INR 1000 and COD, both charges will apply.
How long will it take for my order to reach me?
Our warehouse dispatches orders from Monday to Saturday, and it will be dispatch within 4 working days of the order being placed and then send you tracking details to locate your package
- BEAUTY
How do I know if an item is eligible for return?
You have to initiate your return within 1 day of receiving a product if it is recieved damaged or defective. Once used, even if swatched on the hand, no products are eligible for return.
To schedule the return, email us at care@flencosmetics.com
We cannot process a return or refund for a product due to personal like or dislike because of hygiene and contamination reasons. All color cosmetic sales are final unless there is in transit damage or defect.
However, there are certain exceptions to this policy wherein we will not be able to process a return and/or refund your money:
PSA: PRODUCTS PURCHASED DURING CLEARANCE SALES OR FLASH SALES ARE NOT ELIGIBLE FOR RETURNS OR REFUNDS
• Certain products for which the product page explicitly states as “Final Sale”. We recommend you read the product-specific return policy on each product’s page on our website.
• Any returned item that is received in damaged condition or is used will not be refunded.
• Any item where the return request is initiated more than 2 days after delivery will not be eligible for return.
• Only regular priced items may be refunded. Items purchased during Sale events or using discount codes are not eligible for refund or exchange.
Unless the product arrived in a damaged or defective condition, products are not eligible for return. We are unable to offer exchanges or refunds for products returned due to skin irritation. We stand by the quality of our products - however, certain ingredients may cause irritation to very sensitive skin. We highly recommend that you do a patch test on your neck/arm before using the product. To help avoid irritation or an allergic reaction, a full ingredient list is displayed on each product.
Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of colour is not applicable.
Do you offer reverse pickups? Are there any additional charges for this service?
- We offer a reverse-pickup service for many, but not all, pin codes. In case you choose to arrange for a reverse pick-up, a nominal restocking fee of Rs.100 per product will be deducted from the total refund amount.
- If your pin code is not serviceable, don’t worry. You can still return the product(s) by shipping them to us at 301, Floor-3, Plot-CS 3116, Dr E Moses Road, Shakti Mill Lane,Jacob, Mumbai, Mumbai City, Maharashtra, India, 400011
How do i return an item ?
• STEP 1
To return your shipment please email - care@flenccosmetics.com with your order number
• STEP 2
We will arrange for a pick up from the same address within 3-4 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Kindly ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return
• STEP 3
Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will initiate the return. On the other hand, if the Product is not as per the aforementioned conditions, then the returned Product will unfortunately not be accepted and would be returned back to you (Delivery charges applicable).
What if I have received a damaged product?
• We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect product, please submit a return request.
What about the refundable amount?
For Prepaid Orders
• A credit will automatically be applied to your original method of payment within 7 days of approval of the refund.
Please note:
• Finally, please note that only the product cost (less restocking fee, if applicable) will be refundable. Costs related to shipping, COD charges, custom packaging, etc. will not be eligible for a refund.
How long will it take to process my return?• It usually takes 10-15 working days for you to receive a replacement product or a refund.Can I place an exchange request?• We do not do exchanges. You will receive a refund for your returned order and can place a new order request for the product(s) you wish for.